Refund policy

Refund Policy

We want you to feel sure about trying HALO Hair. That's why it comes with a 90-day money-back guarantee.

HALO Hair: 90-day money-back guarantee
- Not happy with HALO Hair, for any reason? Email us within 90 days of the day your order was delivered.
- We'll refund the full product price, even if the bottle is open or empty.
- You don't need to send anything back.
- The guarantee covers one order per customer.

Other products
- You can return any other product within 90 days of delivery.
- It must be unopened, unused and in its original packaging.
- Email us first, and we'll send you the return address. You pay the return shipping, unless we made a mistake.

Damaged, missing or wrong items
- If your order arrives damaged, or something is missing or wrong, email us within 30 days of delivery. Include your order number and a photo.
- We'll send a replacement or give you a full refund, at no cost to you.

Subscriptions (Subscribe & Save)
- You can pause or cancel your subscription anytime from your account, or by emailing us before your next order ships.
- The 90-day money-back guarantee applies to your first HALO Hair order, whether it's a one-time purchase or a subscription.
- Later subscription orders can be returned unopened within 90 days of delivery.

How to get your refund
1. Email support@try-halohealth.com with your order number and the words "refund request."
2. We reply within one business day.
3. Once your refund is approved, we send it to your original payment method. Your bank may take 5 to 10 business days to show it.
Shipping costs are not refunded, unless we made a mistake.

Before you dispute a charge
If something isn't right, please email us first. We can usually fix it the same day, which is faster than a dispute with your bank.

Contact
HALO Health
Email: support@try-halohealth.com

This policy does not limit any rights you have under the law.